All Systems Operational
AFF-IT Company Systems Operational
90 days ago
99.99 % uptime
Today
Telephone System ? Operational
90 days ago
100.0 % uptime
Today
Remote Agent Software ? Operational
90 days ago
99.99 % uptime
Today
Emails ? Operational
90 days ago
100.0 % uptime
Today
Ticketing System ? Operational
90 days ago
100.0 % uptime
Today
AFF Hosted RDS System Operational
90 days ago
100.0 % uptime
Today
Remote Desktop Gateway ? Operational
90 days ago
100.0 % uptime
Today
Remote Desktop Host (Customer) Servers ? Operational
90 days ago
100.0 % uptime
Today
Hosted Email Services Operational
90 days ago
100.0 % uptime
Today
Office 365 Operational
90 days ago
100.0 % uptime
Today
Google Apps for Work (G-Suite) Operational
90 days ago
100.0 % uptime
Today
Autotask Software Operational
90 days ago
100.0 % uptime
Today
Autotask Backup (AEB) Operational
90 days ago
100.0 % uptime
Today
Autotask Workplace (AWP) Operational
90 days ago
100.0 % uptime
Today
Datto Software / Services Operational
90 days ago
100.0 % uptime
Today
Datto SAAS Office 365 / G Suite Backup Operational
90 days ago
100.0 % uptime
Today
Datto Backup Service Operational
90 days ago
100.0 % uptime
Today
Telecoms / Connectivity Operational
90 days ago
100.0 % uptime
Today
HVS VOIP Platform Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
AFF Customer VOIP Platform Operational
90 days ago
100.0 % uptime
Today
3CX Based VOIP Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 14, 2021

No incidents reported today.

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021
Resolved - This incident has been resolved.
May 11, 10:10 BST
Update - This issue has now been resolved by Microsoft. We will do one final sweep of all quarantined items and release any that shouldn't be in there!
May 11, 10:10 BST
Update - Just an evening update - this is still an ongoing issue with Microsoft. We are continuing to monitor the issue and have been releasing emails that we're incorrectly blocked to peoples mailboxes throughout the day. If the issue is still there in the morning we will continue to do the same tomorrow.
Again - if you send in a support ticket and we don't receive it then please ring us on 02380 000770 as we use O365 as well for our emails :)
Have a good evening!
May 10, 22:09 BST
Update - Should have also mentioned that this affects our email ticketing system and our main @aff-it.co.uk emails. We are monitoring our own quarantine for mis-caught emails but if we don't reply to you then please ring us on 02380 000770.
May 10, 13:25 BST
Identified - **IF YOU ARE MISSING ANY EMAILS PLEASE GET IN TOUCH WITH US AND WE CAN RELEASE THEM TO YOU**
Ongoing issue with Microsoft Office:
Title: Some users are seeing that legitimate email is being quarantined within the Exchange Online service
User Impact: Users are seeing that legitimate email is being quarantined within the Exchange Online service.
Current status: We've identified that this issue is affecting a wider region and are working to delist the legitimate URLs from our anti-spam detection, to resolve the issue.
May 10, 13:22 BST
May 10, 2021
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021
Completed - The scheduled maintenance has been completed.
May 1, 23:35 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 20:31 BST
Scheduled - On Saturday 1st May at 8.30 PM we will be carrying out system updates on our Hosted Desktop and 3CX VOIP Based phone system. We expect this maintenance to last for around 4 hours and during this time the phone systems and Remote Desktop platform will be inaccessible. Sorry for any inconvenience caused!
Apr 26, 11:16 BST
Apr 30, 2021

No incidents reported.